If your tech isn’t working and you’re about to pick up the phone, stop for a second. There are a few quick IT troubleshooting steps you can do that may fix the issue or at least make it easier for your IT support team to solve.
At Resolve IT in Springfield, MO, we want your problems resolved fast. If you’re still stuck after these steps, contact our support team for additional help.
1. Restart & Check the Basics
WARNING: DO NOT REBOOT A SERVER WITHOUT CONTACTING SUPPORT FIRST
It sounds too simple to matter, but restarting your computer, printer, or router can fix more than you think. Reboots flush memory, clear background glitches, and reset software that’s stuck.
If your computer is slow, frozen, or throwing random errors, shut it down completely, wait 10 seconds, and power it back up. This resolves a huge number of common problems.
Also:
- Check all cables and plugs. Is the power cord loose?
- Is your mouse, keyboard, or screen working? Try unplugging and replugging it.
- Close & reopen the application. Sometimes just restarting the software is enough.
- Use Task Manager (Windows) or Force Quit (Mac) to close frozen programs.
These tech support tips resolve a huge number of common problems. Basic power and connectivity issues account for up to 40% of reported IT problems.
2. Document the Problem
Help your IT team help you. Instead of just saying, “It doesn’t work,” take 2 minutes to collect useful info:
- What exactly is happening? Any error messages?
- When did it start? Was there an update or install recently?
- What are you doing when it happens? Opening software, printing, launching email?
- Can you recreate it? If yes, write down the steps.
- Take a screenshot or photo of any error message.
This saves time during your call and helps your IT help desk diagnose the issue faster.
3. Connectivity or Internet Issue
WARNING: DO NOT RESET A NETWORK DEVICE WITHOUT CONTACTING SUPPORT FIRST
Before assuming your device is the problem, it’s worth checking whether your internet or network connection is to blame, especially if apps won’t load, emails aren’t sending, or webpages are timing out.
Here’s how to troubleshoot it quickly:
- Check the connection icon in the taskbar (bottom-right on Windows, top-right on Mac). If you see a red “X” or a globe icon, you’re likely offline.
- Restart your modem/router. Unplug it from the power source, wait 30 seconds, then plug it back in. It can take 2–5 minutes to fully boot.
- Try another device (like your phone or another computer) on the same network. If they also can’t connect, it’s likely a network issue—not your PC.
- Switch to a wired connection (Ethernet) if you’re using Wi-Fi. This helps rule out a weak wireless signal.
- Run a speed test using a site like fast.com to see if your internet is slow or completely down.
- Disable and re-enable your Wi-Fi adapter. On Windows, go to Settings > Network & Internet > Change Adapter Options. On Mac, turn Wi-Fi off and back on.
If these steps show you’re disconnected or struggling with low speeds, the issue may lie with your internet service provider (ISP) or your office router/switch setup.
For businesses using networked software like QuickBooks, cloud storage, or VoIP, even small connectivity issues can cause major disruptions. That’s why Resolve IT offers network monitoring and proactive support for Springfield-area businesses.
Bonus: What to Have Ready When You Do Call
If none of these steps work and you’re ready to call IT support, have the following ready:
- Your device type and operating system (e.g., Windows 11, macOS Ventura)
- Any recent changes, updates, or new installs
- Notes or screenshots about the problem
That little bit of prep can cut support time in half.
Call Resolve IT for IT Support in Springfield, MO
If the issue is still unresolved, it’s time to bring in professional IT support.
Contact Resolve IT in Springfield, MO. Our expert managed IT services team handles everything from network issues to information security. We’re always ready to help you get back to business fast.
