This plan is great for individuals or one-person businesses.
- Proactive monitoring
- Reduced hourly rate for on-site/remote support ($75)
- Client communicator with Self-Help Center
- Easy remote support
- Enterprise anti-virus and malware protection
- Client-enabled remote access (Logmein Pro)
- 24-hour response time
This plan is great for a small business with a server. It requires a minimum of 5 computers and 1 server.
This plan includes everything in the Standard plan PLUS:
- Dedicated server support
- Backup verification (Windows, CrashPlan)
- Unlimited Remote Support
- Vendor Advocacy (software/hardware/ISP)
- Updates/Patch management
- Monthly reports
- 4-hour response time
This plan is great for advanced networks. It requires a minimum of 10 computers and 1 server.
This plan includes everything in the Professional plan PLUS:
- Premium server support
- No on-site charge for ticketed issues
- Quarterly consultation/assessment
- 2-hour response time
All service plans require a minimum of 1-year commitment and the signing of a Service Level Agreement. All plans include a one-time setup fee.