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Managed services

As a small business owner, you have many demands on your time. At Resolve IT Computers, we can handle all of your IT concerns, leaving you more time to spend on the aspects of your business that make it your passion. We offer a variety of continuing service plans to maintain your systems and ensure you don’t lose valuable time. Our plans include remote support, monitoring, priority response time, antivirus protection, and much more. No matter the issue, you can always be sure that we will be ready to help.

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Virus Removal

Slow computer? Pop-ups? A virus might be the cause. Viruses and other malware can infiltrate business networks and cause various problems with network and computer performance. If your computers are running slower than normal or your internet seems to lag, you may have a virus or other malware that is compromising your security and efficiency. Resolve IT Computers has the experience and tools to effectively remove viruses from infected computers. We can help ensure your systems remain secure by educating your business on internet security and by installing robust anti-virus software.

Cleaning

Computers must circulate air in order to remain cool. As a result, dust collects inside the components. If this dust is not periodically and carefully removed, the computer can overheat. Chronic overheating damages components and leads to hardware failure. The inside of a computer must be carefully cleaned using the right tools and techniques. Never underestimate the value of a clean computer.

Printing Problems

Many printing problems are caused by corrupt software or network configurations. Resolve IT Computers can troubleshoot printing problems ranging from a single computer and printer to a large network of computers utilizing a shared office printer. We can solve any software or network problem. For physical printer-related issues, we can connect you with the appropriate specialist.

Data Recovery

When a computer fails to boot, many fear their data is lost forever. If the data has not been properly backed up, it can be expensive and stressful to recover. Resolve IT Computers offers data recovery services that can alleviate that stress. We can restore data from hard drives, flash drives, and other media that may have been deleted or otherwise lost. In some cases, physical damage to the device may require the use of special equipment in a clean-room environment. We can save you time and money by determining if such measures are necessary. Before sending your hard drive off for a recovery process that may cost $1,500 or more, give us a call.

Virus/Malware Protection

Free anti-virus programs are very common and can be useful for protecting your computer from viruses, malware, and other outside sources trying to access personal information on your computer. However, the sheer number of available programs can be nearly impossible to navigate on your own. Resolve IT Computers can simplify the process and help you make a more informed decision. We can teach you how to better protect your computer, yourself, and your family from online threats.

ISP Troubleshooting

Resolve IT Computers has the knowledge and experience to recommend which ISP (internet service provider) would best suit your needs. We look at service and cost efficiency so you can know which expenses can be viewed as long-term investments. Even the best service providers fail from time to time. Our qualified technicians can be on-site ready to troubleshoot any issue regarding connectivity or hardware malfunction, as well as provide valuable insight into improving your current system. We work with ISPs to resolve connectivity or speed issues. We worry about IT so you never have to!

Remote Service

When you have a problem with your computer, you need a quick response and reliable service. An alternative to on-site computer repair is Resolve IT Computers’ remote service. We can remotely connect to your computer – with your permission – using the internet and solve many common issues quickly. We can also show you how to leverage the same remote technology to improve your business and make it easier to share ideas and workspaces.

IT Consulting

Many small businesses want to integrate technology more effectively into their workplace, but don’t know the best approach. Resolve IT Computers can take the stress out of those decisions. We can provide a sit-down evaluation of how your business can benefit from the latest technology. We even offer regular consultations to make sure your setup is working and proving a positive investment for your business.

Security Consulting (Network, Email, etc)

As a business, Resolve IT Computers understands the need for security when it comes to information and regulation compliance. In today’s world, it is a real threat to have business communication like email or digital files stolen. To help prevent that, we will consult with you and develop an effective way to safeguard all of your incoming and outgoing information. Our goal is to increase your confidence and peace of mind in all your business communications.

Dental Offices

Resolve IT Computers has extensive experience with many types of dental software such as Dentrix, Eaglesoft, EZ Dental, and more. Dental software requires a stable network and reliable computers to function properly. We can help dental offices troubleshoot problems with their software and network. We can also assist with the upgrade process when that time comes.

Quickbooks Help

Many small businesses use Intuit QuickBooks for their accounting needs. While Intuit provides self-help support for their product, it can be frustrating to deal with technical issues on your own. Resolve IT Computers handles many QuickBooks problems, including installation and setup. We even work with Intuit support to get your software up and running. We offer solutions for multi-user configurations that increase speed and reliability of the accounting software. We are also familiar with other accounting and tax software such as Sage, ATX, Drake, and others.

Networking Design/Install

Networks require robust security and reliability to keep your business working safely and efficiently. At Resolve IT Computers we can setup or modify your existing network to ensure it is up to industry security standards. We can also troubleshoot any issues you may be having and propose any improvements that would increase productivity. Networks that include wireless connectivity are especially vulnerable to security risks such as unauthorized connections or downloads. Let Resolve IT Computers help guarantee the success of your business by optimizing your network.

Data Backup Setup/Verification/Consulting

It is a sad reality that some files can never be replaced. The most important rule to remember about protecting your information is to have all your data secured in multiple places at any given time. There are several options Resolve IT Computers can provide for your business to protect that necessary data. Utilizing a variety of methods such as flash drives, external hard drives, and online automatic backups, we can develop a specialized backup plan that will ensure your data is always accessible. We can even walk you through determining which backup solutions are most appropriate for you to ensure that your data is kept safe and secure.

VOIP Phone Service/Setup

VOIP (voice over IP) allows you to place and receive phone calls over an internet connection and can take the place of a landline. This can increase functionality, simplify bills, and even offer advanced features like voicemail and automatic call forwarding. Resolve IT Computers can consult with you to determine which system would be best for your business and schedule the installation and testing.

Email Setup

Email is crucial to business communication and operation. Your business needs a reliable and easy-to-use email system that can reflect your professionalism and fulfill the needs of your company. Both Google Apps and Office 365 offer a variety of features such as business email, high-grade security, video conferencing, and versatility to work freely. Resolve IT Computers can help you transition to an email system that will provide you the features that will benefit your business. Even if you already have multiple email accounts, we can organize and sync them so everything is exactly where you need it to be.

Software Installation/Integration

Installing, integrating, updating and uninstalling software are now common tasks in today’s industry and can be very time consuming to administrators. With us working on site and remotely, you can rest assured that all the software necessary for business operation will be installed with ease so you can maintain the productivity of your office.

Upgrades

Many computers can be upgraded instead of being replaced, a low-cost alternative that can extend the life of your machines. If your computer is about five years old or younger, Resolve IT Computers may be able to upgrade the hardware and/or software of your system to provide you increased performance and reliability. We can upgrade hard drives (more storage capacity), RAM (faster, smoother operation), video cards (gaming and application performance), and other components.

Solid State Drives (SSDs)

Solid State Drives are a new technology that is replacing hard drives in many systems. SSDs offer better performance and reliability than hard drives and have recently become an economically viable option for upgrading in all types of computers. SSDs use flash memory instead of moving discs to store data. This makes them less prone to physical damage and allows the data to be accessed and stored much more quickly than a normal hard drive. Many high-performance systems are held back by the speed of the hard drive. We can replace the hard drive in your system with an SSD without losing any of your data or programs, and you will immediately notice the difference.

Utilize more technology in your office